Northwest Airlines sucks

I’m listening to my wife try to get through the Northwest Airlines IVR system.  We want to change our flight.  We want to pay them for this privilege.

I pointed her to the Get Human web site.  What a fantastic resource!  You all should use it.  Spread the word.  Anyway, they correctly advised us to repeatedly press 3.  After 9 presses, we were transferred to a human.

Or so we thought.  Turns out the head of Northwest Customer Service must have read Seth Godin’s blog this morning on how to reduce customer complaints because they are coincidently experiencing higher than average call volumes and promptly disconnected our call.


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